GATE PASS · SUPPORT

Bareya Evo Help & Contact

Answers to the questions we hear most from drivers and dispatchers, and a direct line to the publisher. Your logbook data never leaves your phone, so we will never ask you to send it to us.

Checkpoints · Frequently asked

CHK 01Where is my data stored? Is there an account?

All loads, photos, contacts, units and templates are stored locally on your device. There is no account, no login and no cloud copy held by us. If you want a safety net, enable your phone's system backup so the app's data is included. Details are in the Privacy Policy.

CHK 02I got a new phone. How do I move my logbook?

Restore the new phone from a full device backup of the old one. The app's database and cargo photos are part of the app's private storage, so a device-level restore brings them across. Copying only the app installer does not carry data.

CHK 03The camera or photo picker does nothing.

Check that the app has camera and photo-library permission in your device Settings. If you tapped "Don't allow" once, the system remembers it until you change it there.

  1. Open Settings and find Bareya Evo.
  2. Enable Camera and Photos (or "Selected Photos").
  3. Return to the load and try again.
CHK 04The distance or invoice total looks wrong.

Distances are estimated from the origin and destination coordinates, and totals are computed from the rate and quantity you typed. Open the load, check the unit selector (kg vs t, m³) and the rate field, then save again. If the number is still off, send us the values you entered and what you expected; a screenshot with customer details cropped out is ideal.

CHK 05The route map is blank.

The map is drawn by your device's built-in map service and needs a data connection to fetch tiles. Check connectivity and that both addresses could be located. Your records still save with the map offline.

CHK 06How do I filter or find a past load quickly?

On the Loads screen, use the filter bar to narrow by status, unit, route or date range. Tap a contact to see every trip with that customer, or a unit to see everything that truck has hauled. Save a template for recurring runs so a new load takes seconds.

CHK 07How do I delete everything?

Delete individual records inside the app, or uninstall the app to remove its entire database and photos from the device. Because we hold no copy, there is nothing further to request from us.

CHK 08Can I suggest a feature?

Please do. Cloud sync, multi-driver sharing and export formats are the most requested areas. Tell us how you run your operation; concrete workflows help more than feature names.